Cancellation Policy

Your appointment time is reserved especially for you. If your plans change, please give as much notice as possible so your appointment can be offered to another client.

Cancelling or rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule your consultation without a cancellation fee.

For cancellations with less than 24 hours’ notice, 50% of the booked consultation fee will be billed.

Requests to reschedule with less than 24 hours’ notice are considered at the practitioner’s discretion and are subject to an available opening. A fee of 50% of the booked consultation fee applies unless waived by the practitioner.

If you miss your appointment without notifying us, a fee of up to 100% of the booked consultation fee may apply.

Any fee will be limited to our reasonable loss, taking account of costs saved and whether the appointment is filled by another client.

Notice is measured in calendar hours before your scheduled appointment. For example, a Monday appointment at 10 am should be cancelled by 10 am on Sunday.

Managing your appointment

You can confirm, reschedule or cancel your appointment online using the link provided in your appointment confirmation email.

If your appointment is less than 24 hours away, please contact Lawrey directly by:

Email: [email protected]
Text: 0435 394 565

Notice is calculated from when your email or text reaches us, even if we respond later. Please avoid using social media messages for appointment changes.

Illness and emergencies

Unexpected illness, family emergencies and other difficult circumstances happen. Please contact us as soon as you can. Cancellation fees may be reduced or waived depending on the circumstances.

Late arrival and Telehealth connection issues

Please be ready at your scheduled appointment time. If you join late, your consultation may need to finish at the original time, and the usual consultation fee may apply.

If you have trouble connecting, please call or text promptly. Where appropriate, we can continue by telephone. If an unexpected technical failure prevents the consultation, we will discuss a suitable alternative or reschedule without a cancellation fee.

If you have not joined within 15 minutes and we cannot reach you, your appointment may be treated as missed.

Prepaid appointments and packages

For a prepaid appointment, any applicable cancellation fee may be deducted from the amount paid, with the balance refunded or credited according to your preference.

For package appointments, any cancellation fee will be based on the consultation component allocated to that appointment and disclosed when you purchase the package—not the total package price. We will not both charge a cancellation fee and forfeit the same appointment.

If we need to cancel

If we need to cancel your appointment, we will notify you as soon as possible and offer another appointment. Any payment for the cancelled consultation can be transferred or refunded, according to your preference.

Your consumer rights

This policy does not exclude or limit your rights under the Australian Consumer Law. Cancellation fees will not apply where you are legally entitled to cancel without charge.

Last updated: 1 November 2026